4me is an enterprise-class ITSM application built specifically for multinational organizations around Service Integration and Management (SIAM).

Wrike is an online project management software that gives you full visibility and control over your tasks. Their project management tools include time tracking, project planning and organization, an interactive timeline, communication and online collaboration features for teams of any size.

issue-tracking time-tracking tier-1
project-management time-tracking tier-2

Notes

  • ID
    Request
    Person
    Text
    Medium
    Attachments
    Created At
  • Note Created

  • Look Up Note

  • Search Notes for a Request

Tasks

  • ID
    Anticipated Assignment At
    Assigned At
    Attachments
    Category
    Change
    Completion Target At
    Created At
    Finished At
    Impact
    Instructions
    Manager
    Member
    New Assignment
    Note
    Planned Duration
    Planned Effort
    Required Approvals
    Source
    Sourceid
    Start At
    Status
    Subject
    Supplier
    Supplier Requestid
    Team
    Template
    Updated At
    Urgent
    Waiting Until
    Work Hours Are 24x7
  • Task Created

  • Task Updated

  • Look Up Task

  • Search Tasks

Requests

  • ID
    Category
    Subject
    Service Instance
    Team
    Requested By
    Requested For
    Addressed
    Assignment Count
    Change
    Configuration Item
    Completed At
    Completion Reason
    Created By
    Downtime End At
    Downtime Start At
    Desired Completion At
    Grouping
    Impact
    Internal Note
    Knowledge Article
    Member
    New Assignment
    Next Target At
    Note
    Note Attachments
    Organization
    Problem
    Project
    Resolution Target At
    Response Target At
    Requester Resolution Target At
    Reviewed
    Satisfaction
    Source
    Sourceid
    Status
    Supplier
    Supplier Requestid
    Template
    Urgent
    Waiting Until
    Created At
    Updated At
  • Request Created

  • Request Updated

  • Create Request

  • Update Request

  • Look Up Request

  • Search Requests

Uploads

  • ID
    Uploads
  • Upload Files


Comments

  • ID
    Text
    Plain Text
    Treat comment as plain text.
    Folder
    Task
    Updated At
  • On Comment

    Triggers when a comment was created or updated

  • Create Comment

  • Search Comments

Tasks

  • ID
    Title
    Description
    Briefdescription
    Parent Ids
    Shared To
    You can also use contact email instead of ID.
    Responsibles (Assignees)
    You can also use contact email instead of ID.
    Status
    Importance
    Created At
    Updated At
    Completed At
    Date (Due, Milestone, or Backlog)
    Scope
    Authors
    Custom Status
    Custom status for a task. You can use the drop-down to select the custom status ID, or you can input custom status name, like In Progress. If you need to use non default workflow enter “Workflow Name/Status Name”, for example Default Workflow/In Progress. If you don’t enter a workflow name, Default Workflow is assumed. Spaces and letter case are ignored.
    Has Attachments
    Permalink
    Priority
    Followed by Me
    Recurrent
    Super Task Ids
    IDs of super tasks. Set this field to make this task a subtask.
  • Task Created

  • Task Updated

  • Create a Task

  • Update a Task

  • Delete a Task

  • Add a Comment (Deprecated)

    This pipe is deprecated. Please use the “Create a Comment” pipe under Comments resource.

  • Add a Timelog to a Task

  • Look Up Task

  • Search Tasks

Timelogs

  • ID
    Hours
    Tracked Date
    Comment
    User
    Task
    Created At
  • Timelog Created

  • Timelog Updated

  • Search Timelogs

Dependencies

  • ID
    Predecessor
    Successor
    Relation Type
    Relation between Predecessor and Successor. For example Finish To Start means predecessor task must be finished in order to start successor task.
  • Create Dependency

  • Delete Dependency

  • Look Up Dependency

  • Search Dependencies

Contacts

  • ID
    First Name
    Last Name
    Email
    Type
    Deleted
  • Contact Created

  • Contact Updated

  • Look Up Contact

  • Search Contacts

Attachments

  • ID
    Author
    Name
    Created At
    Version
    Type
    Content Type
    Size
    Task
    Folder
    Comment
    Download URL
    URL to download/upload file through Cloudpipes.
  • Create Attachment

  • Search Attachments

Folders

  • ID
    Title
    Description
    Child Folder IDs
    Parent Folder IDs
    Scope
  • Folder Created

  • Folder Updated

  • Create a Folder

  • Update a Folder

  • Delete a Folder

  • Add a Comment

  • Look Up Folder

  • Search Folders