4me is an enterprise-class ITSM application built specifically for multinational organizations around Service Integration and Management (SIAM).

Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.

issue-tracking time-tracking tier-1
crm customer-support tier-2

Notes

  • ID
    Request
    Person
    Text
    Medium
    Attachments
    Created At
  • Note Created

  • Look Up Note

  • Search Notes for a Request

Tasks

  • ID
    Anticipated Assignment At
    Assigned At
    Attachments
    Category
    Change
    Completion Target At
    Created At
    Finished At
    Impact
    Instructions
    Manager
    Member
    New Assignment
    Note
    Planned Duration
    Planned Effort
    Required Approvals
    Source
    Sourceid
    Start At
    Status
    Subject
    Supplier
    Supplier Requestid
    Team
    Template
    Updated At
    Urgent
    Waiting Until
    Work Hours Are 24x7
  • Task Created

  • Task Updated

  • Look Up Task

  • Search Tasks

Requests

  • ID
    Category
    Subject
    Service Instance
    Team
    Requested By
    Requested For
    Addressed
    Assignment Count
    Change
    Configuration Item
    Completed At
    Completion Reason
    Created By
    Downtime End At
    Downtime Start At
    Desired Completion At
    Grouping
    Impact
    Internal Note
    Knowledge Article
    Member
    New Assignment
    Next Target At
    Note
    Note Attachments
    Organization
    Problem
    Project
    Resolution Target At
    Response Target At
    Requester Resolution Target At
    Reviewed
    Satisfaction
    Source
    Sourceid
    Status
    Supplier
    Supplier Requestid
    Template
    Urgent
    Waiting Until
    Created At
    Updated At
  • Request Created

  • Request Updated

  • Create Request

  • Update Request

  • Look Up Request

  • Search Requests

Uploads

  • ID
    Uploads
  • Upload Files


Users

  • ID
    User ID
    A unique string identifier for the user.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    Location Data
  • User Created

    Triggers when a User is created in the selected Account.

  • User Unsubscribed

    Triggers when a User unsubscribes.

  • User Updated

  • Lead Signed Up

    Triggers when a Lead signs up and gets converted to a User.

  • User Tagged

    Triggers when a User is tagged in the selected Account.

  • User Tag Removed

    Triggers when a Tag is removed from a User.

  • Create User

    Creates a new User.

  • Fetch User

  • Update User

    Updates the selected User.

  • Delete User

    Deletes the selected User.

  • Untag User

    Removes Tags from the selected User.

  • Unsubscribe

  • Resubscribe

  • Tag User

    Adds Tag to the selected User.

  • Look Up a User

    Searches on unique fields and returns a single User if found.

  • Search Users

    Searches for Users in the selected account and returns a list.

Messages

  • ID
    Type
    The kind of message being created.
    From
    An admin object containing the admin’s id.
    To
    A user object containing the user’s id, email or user_id.
    Subject
    The title of the email. Optional unless message-type is email.
    Body
    The content of the message.
    Template
    The style of the outgoing message. Only valid for email messages.
    Created At
    Created At
    Updated At
    Author
    User
    Conversation
    First Message
  • New Admin Message

    Triggers when a new Admin Message is added.

  • New Conversation Note

    Triggers when a new Note is added to a Conversation.

  • New User Message

    Triggers when a new User Message is added.

  • Create a Conversation Note

  • Create User-initiated Message

    Starts a new conversation initiated by one of your users or leads. Intercom does not return the conversation for user-initiated message creation. You will need a New User Message trigger pipe in another pipeline in order to be able to reply to this message from Cloudpipes.

  • Reply to Message

    Replies to the selected Message.

  • Send Admin Message to Conversation

  • Send User Message to Conversation

Notes

  • ID
    The ID representing the note.
    Body
    The body text of the note.
    Created
    The time the note was created.
    User
  • Add a Note

    Adds a new Note to the selected User.

Companies

  • ID
    Name
    Company ID
    The company ID you have defined for the company. It is used to look up the company and update it instead of creating it in the Create or Update a Company pipe.
    Monthly Spend
    Plan
    Session Count
    User Count
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Created At
    Updated At
  • Create or Update a Company

Conversations

  • ID
    Subject
    First Message
    Author
    Assignee
    Open
    Read
    Created At
    Updated At
    Web Link
    User
  • Look Up a Conversation

    Fetches a Conversation by uniquely identifying attribute

  • Search Conversations

Leads

  • ID
    User ID
    Automatically generated identifier for the Lead.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    Location Data
  • Lead Created

  • Lead Updated

  • Create Lead

  • Update Lead

  • Delete Lead

  • Look Up Lead

  • Search Leads