4me is an enterprise-class ITSM application built specifically for multinational organizations around Service Integration and Management (SIAM).

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

issue-tracking time-tracking tier-1
customer-support tier-2

Notes

  • ID
    Request
    Person
    Text
    Medium
    Attachments
    Created At
  • Note Created

  • Look Up Note

  • Search Notes for a Request

Tasks

  • ID
    Anticipated Assignment At
    Assigned At
    Attachments
    Category
    Change
    Completion Target At
    Created At
    Finished At
    Impact
    Instructions
    Manager
    Member
    New Assignment
    Note
    Planned Duration
    Planned Effort
    Required Approvals
    Source
    Sourceid
    Start At
    Status
    Subject
    Supplier
    Supplier Requestid
    Team
    Template
    Updated At
    Urgent
    Waiting Until
    Work Hours Are 24x7
  • Task Created

  • Task Updated

  • Look Up Task

  • Search Tasks

Requests

  • ID
    Category
    Subject
    Service Instance
    Team
    Requested By
    Requested For
    Addressed
    Assignment Count
    Change
    Configuration Item
    Completed At
    Completion Reason
    Created By
    Downtime End At
    Downtime Start At
    Desired Completion At
    Grouping
    Impact
    Internal Note
    Knowledge Article
    Member
    New Assignment
    Next Target At
    Note
    Note Attachments
    Organization
    Problem
    Project
    Resolution Target At
    Response Target At
    Requester Resolution Target At
    Reviewed
    Satisfaction
    Source
    Sourceid
    Status
    Supplier
    Supplier Requestid
    Template
    Urgent
    Waiting Until
    Created At
    Updated At
  • Request Created

  • Request Updated

  • Create Request

  • Update Request

  • Look Up Request

  • Search Requests

Uploads

  • ID
    Uploads
  • Upload Files


Tickets

  • ID
    Ticket ID specific to your account.
    Subject
    Ticket subject.
    Description
    HTML content of the ticket.
    Description Text
    Content of the ticket in plain text.
    Status
    Status of the ticket.
    Priority
    Priority of the ticket.
    Source
    The channel through which the ticket was created.
    Deleted
    Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
    Spam
    Set as true if the ticket is marked as spam.
    Responder
    ID of the agent to whom the ticket is assigned.
    Group
    ID of Group to which the ticket is assigned.
    Type
    Type property field as defined in ticket fields.
    Email Config
    ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
    Is Escalated
    Set to true if an escalation was sent.
    Due By
    Ticket due-by time.
    Tags
    Tags that have been associated with the ticket.
    Created At
    Updated At
  • Ticket Created

    Triggers when a new Ticket is created.

  • Ticket Updated

    Triggers when a Ticket is updated.

  • Ticket Deleted

    Triggers when a Ticket is deleted.

  • Create a Ticket

    Creates a new Ticket.

  • Update a Ticket

    Updates the selected Ticket.

  • Delete a Ticket

    Deletes the selected Ticket.

  • Look Up a Ticket

  • Search Tickets

    Searches for tickets in the account and returns a list of tickets.

Contacts

  • ID
    Name
    Email
    One of Email, Phone or Mobile must be specified when creating a user.
    Address
    Description
    Job Title
    Twitter
    Phone
    Mobile
    Language
    Time Zone
    Company
    Deleted
    Active
    External
    Created At
    Updated At
  • Contact Created

  • Contact Updated

  • Contact Deleted

  • Create a Contact

  • Update a Contact

  • Delete a Contact

  • Look Up a Contact

  • Search Contacts