Integrate New Relic with Intercom

  2. Channels
  3. New Relic
  4. Intercom

New Relic

New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

Intercom

Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.

newrelic.com
intercom.io
monitoring upcoming
crm customer-support tier-2

Users

  • ID
    —
    User ID
    A unique string identifier for the user.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    —
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    —
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    —
    Segments
    List of segments for the user.
    Tags
    —
    Social Profiles
    —
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    —
    Location Data
    —

  • User Created

    Triggers when a User is created in the selected Account.

  • User Unsubscribed

    Triggers when a User unsubscribes.

  • User Updated

  • Lead Signed Up

    Triggers when a Lead signs up and gets converted to a User.

  • User Tagged

    Triggers when a User is tagged in the selected Account.

  • User Tag Removed

    Triggers when a Tag is removed from a User.

  • Create User

    Creates a new User.

  • Fetch User

  • Update User

    Updates the selected User.

  • Delete User

    Deletes the selected User.

  • Untag User

    Removes Tags from the selected User.

  • Unsubscribe

  • Resubscribe

  • Tag User

    Adds Tag to the selected User.

  • Fetch a Linked User

    Fetches a linked user.

  • Look Up a User

    Searches on unique fields and returns a single User if found.

  • Search Users

    Searches for Users in the selected account and returns a list.

Messages

  • ID
    —
    Type
    The kind of message being created.
    From
    An admin object containing the admin’s id.
    To
    A user object containing the user’s id, email or user_id.
    Subject
    The title of the email. Optional unless message-type is email.
    Body
    The content of the message.
    Template
    The style of the outgoing message. Only valid for email messages.
    Created At
    —
    Created At
    —
    Updated At
    —
    Author
    —
    User
    —
    Conversation
    —
    First Message
    —

  • New Admin Message

    Triggers when a new Admin Message is added.

  • New Conversation Note

    Triggers when a new Note is added to a Conversation.

  • New User Message

    Triggers when a new User Message is added.

  • Create a Conversation Note

  • Create User-initiated Message

    Starts a new conversation initiated by one of your users or leads. Intercom does not return the conversation for user-initiated message creation. You will need a New User Message trigger pipe in another pipeline in order to be able to reply to this message from Cloudpipes.

  • Reply to Message

    Replies to the selected Message.

  • Send Admin Message to Conversation

  • Send User Message to Conversation

Notes

  • ID
    The ID representing the note.
    Body
    The body text of the note.
    Created
    The time the note was created.
    User
    —

  • Add a Note

    Adds a new Note to the selected User.

Companies

  • ID
    —
    Name
    —
    Company ID
    The company ID you have defined for the company. It is used to look up the company and update it instead of creating it in the Create or Update a Company pipe.
    Monthly Spend
    —
    Plan
    —
    Session Count
    —
    User Count
    —
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Created At
    —
    Updated At
    —

  • Create or Update a Company

Conversations

  • ID
    —
    Subject
    —
    First Message
    —
    Author
    —
    Assignee
    —
    Open
    —
    Read
    —
    Created At
    —
    Updated At
    —
    Web Link
    —
    User
    —

  • Fetch a Linked Conversation

    Fetches a linked conversation.

  • Look Up a Conversation

    Fetches a Conversation by uniquely identifying attribute

  • Search Conversations

Leads

  • ID
    —
    User ID
    Automatically generated identifier for the Lead.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    —
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    —
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    —
    Segments
    List of segments for the user.
    Tags
    —
    Social Profiles
    —
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    —
    Location Data
    —

  • Lead Created

  • Lead Updated

  • Create Lead

  • Update Lead

  • Delete Lead

  • Fetch a Linked Lead

    Fetches a linked lead.

  • Look Up Lead

  • Search Leads