Track and manage everything with JIRA project and issue tracking software by Atlassian.

Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.

issue-tracking tier-2
crm customer-support tier-2

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Issues

  • ID
    The unique ID of the issue.
    Parent
    Set the parent issue to make this a subtask. You can supply either an issue key or an issue ID.
    Summary
    The summary of the issue.
    Description
    The description of the issue.
    Project
    Issue Type
    Assignee
    User to which this issue is assigned.
    Reporter
    User who reported this issue.
    Status
    The status of the issue.
    Key
    The issue ID as displayed in the web interface (PROJ-XX)
    Priority
    Labels
    Comma-separated list of labels for this issue.
    Issue Links
    Sprint
    Closed Sprints
    Estimate
    Time Tracking
    Due Date
    Created At
    The time at which the issue was created.
    Updated At
    The time at which the issue was last updated.
  • Issue Created

    Triggers when a new issue is created in the selected project.

  • Issue Updated

    Triggers when an issue is updated in the selected project.

  • Create Issue

    Creates a new issue in the selected project.

  • Delete Issue

    Deletes the selected issue.

  • Update Issue

    Updates the selected issue.

  • Transition Issue

    Transitions the selected issue to another state.

  • Add Watcher

    Adds a watcher to the issue

  • Remove Watcher

    Removes a watcher from the issue

  • Look Up an Issue

    Fetches an Issue by uniquely identifying attribute

  • Search Issues

    Searches a project and returns a list of issues.

  • Search Subtasks

    Lists subtasks of an issue

Attachments

  • ID
    Created At
    Updated At
    File Name
    Size
    Mime Type
    Content URL
    Download URL
    URL to download/upload file through Cloudpipes.
    Author
    Issue
  • Attachment Created

  • Attachment Deleted

  • Create Attachment

  • Delete Attachment

  • Look Up Attachment

  • Search Attachments

Comments

  • ID
    Text
    Issue
    Author
    Update Author
    Created At
    Updated At
  • Comment Created

    Triggers when a new comment is created in the selected project.

  • Comment Updated

    Triggers when a comment is updated in the selected project.

  • Comment on an Issue

    Creates a new comment to the selected issue.

  • Update Comment

  • Look Up Comment

  • Search Comments

Migrations

  • Fields Data
  • Export Issue Fields

    Exports all data fields of the given issue in a form suitable for import via Import Issue Fields pipe

  • Import Issue Fields

Worklogs

  • ID
    Issue
    Time Spent
    Time Spent Seconds
    Comment
    Author
    Update Author
    Created At
    Updated At
    Started At
  • Worklog Created

    Triggers when a new worklog entry is created in an issue.

  • Worklog Updated

    Triggers when a worklog is updated.


Users

  • ID
    User ID
    A unique string identifier for the user.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    Location Data
  • User Created

    Triggers when a User is created in the selected Account.

  • User Unsubscribed

    Triggers when a User unsubscribes.

  • User Updated

  • Lead Signed Up

    Triggers when a Lead signs up and gets converted to a User.

  • User Tagged

    Triggers when a User is tagged in the selected Account.

  • User Tag Removed

    Triggers when a Tag is removed from a User.

  • Create User

    Creates a new User.

  • Fetch User

  • Update User

    Updates the selected User.

  • Delete User

    Deletes the selected User.

  • Untag User

    Removes Tags from the selected User.

  • Unsubscribe

  • Resubscribe

  • Tag User

    Adds Tag to the selected User.

  • Look Up a User

    Searches on unique fields and returns a single User if found.

  • Search Users

    Searches for Users in the selected account and returns a list.

Messages

  • ID
    Type
    The kind of message being created.
    From
    An admin object containing the admin’s id.
    To
    A user object containing the user’s id, email or user_id.
    Subject
    The title of the email. Optional unless message-type is email.
    Body
    The content of the message.
    Template
    The style of the outgoing message. Only valid for email messages.
    Created At
    Created At
    Updated At
    Author
    User
    Conversation
    First Message
  • New Admin Message

    Triggers when a new Admin Message is added.

  • New Conversation Note

    Triggers when a new Note is added to a Conversation.

  • New User Message

    Triggers when a new User Message is added.

  • Create a Conversation Note

  • Create User-initiated Message

    Starts a new conversation initiated by one of your users or leads. Intercom does not return the conversation for user-initiated message creation. You will need a New User Message trigger pipe in another pipeline in order to be able to reply to this message from Cloudpipes.

  • Reply to Message

    Replies to the selected Message.

  • Send Admin Message to Conversation

  • Send User Message to Conversation

Notes

  • ID
    The ID representing the note.
    Body
    The body text of the note.
    Created
    The time the note was created.
    User
  • Add a Note

    Adds a new Note to the selected User.

Companies

  • ID
    Name
    Company ID
    The company ID you have defined for the company. It is used to look up the company and update it instead of creating it in the Create or Update a Company pipe.
    Monthly Spend
    Plan
    Session Count
    User Count
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Created At
    Updated At
  • Create or Update a Company

Conversations

  • ID
    Subject
    First Message
    Author
    Assignee
    Open
    Read
    Created At
    Updated At
    Web Link
    User
  • Look Up a Conversation

    Fetches a Conversation by uniquely identifying attribute

  • Search Conversations

Leads

  • ID
    User ID
    Automatically generated identifier for the Lead.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
    Location Data
  • Lead Created

  • Lead Updated

  • Create Lead

  • Update Lead

  • Delete Lead

  • Look Up Lead

  • Search Leads