Integrate Freshdesk with 4me
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.
4me
4me is an enterprise-class ITSM application built specifically for multinational organizations around Service Integration and Management (SIAM).
customer-support tier-2
issue-tracking time-tracking tier-1
Tickets
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- ID
- Ticket ID specific to your account.
- Subject
- Ticket subject.
- Description
- HTML content of the ticket.
- Description Text
- Content of the ticket in plain text.
- Status
- Status of the ticket.
- Priority
- Priority of the ticket.
- Source
- The channel through which the ticket was created.
- Deleted
- Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
- Spam
- Set as true if the ticket is marked as spam.
- Responder
- ID of the agent to whom the ticket is assigned.
- Group
- ID of Group to which the ticket is assigned.
- Type
- Type property field as defined in ticket fields.
- Email Config
- ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
- Is Escalated
- Set to true if an escalation was sent.
- Due By
- Ticket due-by time.
- Tags
- Tags that have been associated with the ticket.
- Created At
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- Updated At
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Ticket Created
Triggers when a new Ticket is created.
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Ticket Updated
Triggers when a Ticket is updated.
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Ticket Deleted
Triggers when a Ticket is deleted.
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Create a Ticket
Creates a new Ticket.
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Update a Ticket
Updates the selected Ticket.
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Delete a Ticket
Deletes the selected Ticket.
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Fetch a Linked Ticket
Fetches a linked ticket.
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Look Up a Ticket
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Search Tickets
Searches for tickets in the account and returns a list of tickets.
Contacts
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- ID
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- Name
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- One of Email, Phone or Mobile must be specified when creating a user.
- Address
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- Description
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- Job Title
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- Phone
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- Mobile
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- Language
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- Time Zone
- —
- Company
- —
- Deleted
- —
- Active
- —
- External
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- Created At
- —
- Updated At
- —
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Contact Created
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Contact Updated
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Contact Deleted
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Create a Contact
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Update a Contact
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Delete a Contact
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Fetch a Linked Contact
Fetches a linked contact.
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Look Up a Contact
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Search Contacts
Notes
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- ID
- —
- Request
- —
- Person
- —
- Text
- —
- Medium
- —
- Attachments
- —
- Created At
- —
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Note Created
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Fetch a Linked Note
Fetches a linked note.
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Look Up Note
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Search Notes for a Request
Tasks
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- ID
- —
- Anticipated Assignment At
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- Assigned At
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- Attachments
- —
- Category
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- Change
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- Completion Target At
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- Created At
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- Finished At
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- Impact
- —
- Instructions
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- Manager
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- Member
- —
- New Assignment
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- Note
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- Planned Duration
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- Planned Effort
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- Required Approvals
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- Source
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- Sourceid
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- Start At
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- Status
- —
- Subject
- —
- Supplier
- —
- Supplier Requestid
- —
- Team
- —
- Template
- —
- Updated At
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- Urgent
- —
- Waiting Until
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- Work Hours Are 24x7
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Task Created
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Task Updated
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Look Up Task
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Search Tasks
Requests
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- ID
- —
- Category
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- Subject
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- Service Instance
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- Team
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- Requested By
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- Requested For
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- Addressed
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- Assignment Count
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- Change
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- Configuration Item
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- Completed At
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- Completion Reason
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- Created By
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- Downtime End At
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- Downtime Start At
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- Desired Completion At
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- Grouping
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- Impact
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- Internal Note
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- Knowledge Article
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- Member
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- New Assignment
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- Next Target At
- —
- Note
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- Note Attachments
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- Organization
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- Problem
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- Project
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- Resolution Target At
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- Response Target At
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- Requester Resolution Target At
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- Reviewed
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- Satisfaction
- —
- Source
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- Sourceid
- —
- Status
- —
- Supplier
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- Supplier Requestid
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- Template
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- Urgent
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- Waiting Until
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- Created At
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- Updated At
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Request Created
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Request Updated
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Create Request
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Update Request
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Fetch a Linked Request
Fetches a linked request.
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Look Up Request
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Search Requests
Uploads
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- ID
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- Uploads
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Upload Files