Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Track and manage everything with JIRA project and issue tracking software by Atlassian.

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issue-tracking tier-2

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Tickets

  • ID
    Ticket ID specific to your account.
    Subject
    Ticket subject.
    Description
    HTML content of the ticket.
    Description Text
    Content of the ticket in plain text.
    Status
    Status of the ticket.
    Priority
    Priority of the ticket.
    Source
    The channel through which the ticket was created.
    Deleted
    Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
    Spam
    Set as true if the ticket is marked as spam.
    Responder
    ID of the agent to whom the ticket is assigned.
    Group
    ID of Group to which the ticket is assigned.
    Type
    Type property field as defined in ticket fields.
    Email Config
    ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
    Is Escalated
    Set to true if an escalation was sent.
    Due By
    Ticket due-by time.
    Tags
    Tags that have been associated with the ticket.
    Created At
    Updated At
  • Ticket Created

    Triggers when a new Ticket is created.

  • Ticket Updated

    Triggers when a Ticket is updated.

  • Ticket Deleted

    Triggers when a Ticket is deleted.

  • Create a Ticket

    Creates a new Ticket.

  • Update a Ticket

    Updates the selected Ticket.

  • Delete a Ticket

    Deletes the selected Ticket.

  • Look Up a Ticket

  • Search Tickets

    Searches for tickets in the account and returns a list of tickets.

Contacts

  • ID
    Name
    Email
    One of Email, Phone or Mobile must be specified when creating a user.
    Address
    Description
    Job Title
    Twitter
    Phone
    Mobile
    Language
    Time Zone
    Company
    Deleted
    Active
    External
    Created At
    Updated At
  • Contact Created

  • Contact Updated

  • Contact Deleted

  • Create a Contact

  • Update a Contact

  • Delete a Contact

  • Look Up a Contact

  • Search Contacts


Issues

  • ID
    The unique ID of the issue.
    Parent
    Set the parent issue to make this a subtask. You can supply either an issue key or an issue ID.
    Summary
    The summary of the issue.
    Description
    The description of the issue.
    Project
    Issue Type
    Assignee
    User to which this issue is assigned.
    Reporter
    User who reported this issue.
    Status
    The status of the issue.
    Key
    The issue ID as displayed in the web interface (PROJ-XX)
    Priority
    Labels
    Comma-separated list of labels for this issue.
    Issue Links
    Sprint
    Closed Sprints
    Estimate
    Time Tracking
    Due Date
    Created At
    The time at which the issue was created.
    Updated At
    The time at which the issue was last updated.
  • Issue Created

    Triggers when a new issue is created in the selected project.

  • Issue Updated

    Triggers when an issue is updated in the selected project.

  • Create Issue

    Creates a new issue in the selected project.

  • Delete Issue

    Deletes the selected issue.

  • Update Issue

    Updates the selected issue.

  • Transition Issue

    Transitions the selected issue to another state.

  • Add Watcher

    Adds a watcher to the issue

  • Remove Watcher

    Removes a watcher from the issue

  • Look Up an Issue

    Fetches an Issue by uniquely identifying attribute

  • Search Issues

    Searches a project and returns a list of issues.

  • Search Subtasks

    Lists subtasks of an issue

Attachments

  • ID
    Created At
    Updated At
    File Name
    Size
    Mime Type
    Content URL
    Download URL
    URL to download/upload file through Cloudpipes.
    Author
    Issue
  • Attachment Created

  • Attachment Deleted

  • Create Attachment

  • Delete Attachment

  • Look Up Attachment

  • Search Attachments

Comments

  • ID
    Text
    Issue
    Author
    Update Author
    Created At
    Updated At
  • Comment Created

    Triggers when a new comment is created in the selected project.

  • Comment Updated

    Triggers when a comment is updated in the selected project.

  • Comment on an Issue

    Creates a new comment to the selected issue.

  • Update Comment

  • Look Up Comment

  • Search Comments

Migrations

  • Fields Data
  • Export Issue Fields

    Exports all data fields of the given issue in a form suitable for import via Import Issue Fields pipe

  • Import Issue Fields

Worklogs

  • ID
    Issue
    Time Spent
    Time Spent Seconds
    Comment
    Author
    Update Author
    Created At
    Updated At
    Started At
  • Worklog Created

    Triggers when a new worklog entry is created in an issue.

  • Worklog Updated

    Triggers when a worklog is updated.