Cloud-based event management software powering thousands of events worldwide

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

tier-2
customer-support tier-2

Attendees

  • ID
    Email
    Company
    Updated At
    Created At
    First Name
    Last Name
    Title
    Job Title
    Phone Number
    Work Phone Number
    Picture URL
    Picture Thumbnail URL
    Is Anonymized
    Address Line 1
    Address Line 2
    Address Line 3
    Town
    Post Code
    County
    Country
    Username
    Gender
    Category
    Registration Status
    Payment Status
    Check in Code
    Registered At
    Registration Reference
    Marketing Code
    Custom Data
    Booked Sessions
    Attended Sessions
    Booked Days
    Attended Days
  • Attendee Created

  • Attendee Updated

  • Attendee Deleted

  • Look Up Attendee

  • Search Attendees

Events

  • ID
    Name
    Status
    Started At
    Ended At
    Venue Name
    Time Zone
    Registration Started At
    Registration Ended At
    Amendment Started At
    Amendment Ended At
    Cancellation Started At
    Cancellation Ended At
    Venue Description
    Venue Address
    Venue Image URL
    Venue Location URL
    Attendee ID Mode
    Custom Fields
  • Event Created

  • Event Updated

  • Event Deleted

  • Look Up Event

  • Search Events

Invoices

  • ID
    Externalinvoicereference
    Type
    Created At
    Previous Related Invoice Number
    Next Related Invoice Number
    Registration Reference
    Payment Status
    Event Name
    Event
    Currency Code
    Total Before Vat
    Vat Applied
    Grand Total
    Due Days
    Credit Controller
    Vat Registration Number
    Business Unit
    Customer Po Number
    Number of Attendees
    Marked as Printed
    Invoice Line Items
    Invoice Address
    Invoice Document URL
    Is Deleted
  • Invoice Created

  • Invoice Updated

  • Invoice Deleted

  • Look Up Invoice

  • Search Invoices


Tickets

  • ID
    Ticket ID specific to your account.
    Subject
    Ticket subject.
    Description
    HTML content of the ticket.
    Description Text
    Content of the ticket in plain text.
    Status
    Status of the ticket.
    Priority
    Priority of the ticket.
    Source
    The channel through which the ticket was created.
    Deleted
    Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
    Spam
    Set as true if the ticket is marked as spam.
    Responder
    ID of the agent to whom the ticket is assigned.
    Group
    ID of Group to which the ticket is assigned.
    Type
    Type property field as defined in ticket fields.
    Email Config
    ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
    Is Escalated
    Set to true if an escalation was sent.
    Due By
    Ticket due-by time.
    Tags
    Tags that have been associated with the ticket.
    Created At
    Updated At
  • Ticket Created

    Triggers when a new Ticket is created.

  • Ticket Updated

    Triggers when a Ticket is updated.

  • Ticket Deleted

    Triggers when a Ticket is deleted.

  • Create a Ticket

    Creates a new Ticket.

  • Update a Ticket

    Updates the selected Ticket.

  • Delete a Ticket

    Deletes the selected Ticket.

  • Look Up a Ticket

  • Search Tickets

    Searches for tickets in the account and returns a list of tickets.

Contacts

  • ID
    Name
    Email
    One of Email, Phone or Mobile must be specified when creating a user.
    Address
    Description
    Job Title
    Twitter
    Phone
    Mobile
    Language
    Time Zone
    Company
    Deleted
    Active
    External
    Created At
    Updated At
  • Contact Created

  • Contact Updated

  • Contact Deleted

  • Create a Contact

  • Update a Contact

  • Delete a Contact

  • Look Up a Contact

  • Search Contacts