Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

Shopify is a powerful ecommerce website solution that allows you to sell online by providing everything you need to create an online store.

customer-support tier-2
e-commerce tier-2

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Cases

  • ID
    Customer
    Assigned User
    Assigned Group
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    Status
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    Label Ids
    Language
    Created At
    Updated At
    Changed At
    Active At
    Received At
    Locked Until
    First Opened At
    Opened At
    First Resolved At
    Resolved At
  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    First Name
    Last Name
    Company
    Title
    Avatar
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    Locked Until
    Created At
    Updated At
    Emails
    Phone Numbers
    Addresses
    Access Private Portal
    Access Company Cases
  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    Name
    Public Name
    Email
    Email Verified
    Avatar
    Level
    Created At
    Updated At
    Current Login At
    Last Login At
    Available
  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Search Users

    Searches for Users in the selected account and returns a list.


Customers

  • ID
    Email
    First Name
    Last Name
    Note
    State
    Verified Email
    Created At
    Updated At
    Tags
    Addresses
    Default Address
    Accepts Marketing
  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Triggers when a Customer is updated in the selected account.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Delete a Customer

    Deletes the selected Customer.

  • Look Up Customer

  • Search Customers

Orders

  • ID
    Browser IP
    Currency
    Customer
    Email
    Financial Status
    Fulfillment Status
    Line Items
    Name
    Note
    Number
    Order Number
    Source Name
    Landing Site
    Taxes Included
    Subtotal Price
    Total Discounts
    Total Line Items Price
    Total Price
    Total Tax
    Total Weight
    Updated At
    Created At
    Processed At
    Cancelled At
    Closed At
    Location
    Tax Lines
    Tags
    Billing Address
    Shipping Address
    Shipping Lines
    Discount Codes
  • Order Created

    Triggers when a new Order is created in the selected account.

  • Order Updated

    Triggers when a Order is updated in the selected account.

  • Create an Order

    Creates a new Order.

  • Update an Order

    Updates the selected Order.

  • Delete an Order

    Deletes the selected Order.

  • Look Up Order

  • Search Line Items

  • Search Transactions

Products

  • ID
    Title
    Product Type
    Vendor
    Body HTML
    Publish Status
    Handle
    Publish Scope
    Published At
    Created At
    Updated At
  • Product Created

    Triggers when a new Product is created in the selected account.

  • Product Updated

    Triggers when a Product is updated in the selected account.