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Track and manage everything with JIRA project and issue tracking software by Atlassian.

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issue-tracking tier-2

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Cases

  • ID
    Customer
    Assigned User
    Assigned Group
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    Status
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    Label Ids
    Language
    Created At
    Updated At
    Changed At
    Active At
    Received At
    Locked Until
    First Opened At
    Opened At
    First Resolved At
    Resolved At
  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    First Name
    Last Name
    Company
    Title
    Avatar
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    Locked Until
    Created At
    Updated At
    Emails
    Phone Numbers
    Addresses
    Access Private Portal
    Access Company Cases
  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    Name
    Public Name
    Email
    Email Verified
    Avatar
    Level
    Created At
    Updated At
    Current Login At
    Last Login At
    Available
  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Search Users

    Searches for Users in the selected account and returns a list.


Issues

  • ID
    The unique ID of the issue.
    Parent
    Set the parent issue to make this a subtask. You can supply either an issue key or an issue ID.
    Summary
    The summary of the issue.
    Description
    The description of the issue.
    Project
    Issue Type
    Assignee
    User to which this issue is assigned.
    Reporter
    User who reported this issue.
    Status
    The status of the issue.
    Key
    The issue ID as displayed in the web interface (PROJ-XX)
    Priority
    Labels
    Comma-separated list of labels for this issue.
    Issue Links
    Sprint
    Closed Sprints
    Estimate
    Time Tracking
    Due Date
    Created At
    The time at which the issue was created.
    Updated At
    The time at which the issue was last updated.
  • Issue Created

    Triggers when a new issue is created in the selected project.

  • Issue Updated

    Triggers when an issue is updated in the selected project.

  • Create Issue

    Creates a new issue in the selected project.

  • Delete Issue

    Deletes the selected issue.

  • Update Issue

    Updates the selected issue.

  • Transition Issue

    Transitions the selected issue to another state.

  • Add Watcher

    Adds a watcher to the issue

  • Remove Watcher

    Removes a watcher from the issue

  • Look Up an Issue

    Fetches an Issue by uniquely identifying attribute

  • Search Issues

    Searches a project and returns a list of issues.

  • Search Subtasks

    Lists subtasks of an issue

Attachments

  • ID
    Created At
    Updated At
    File Name
    Size
    Mime Type
    Content URL
    Download URL
    URL to download/upload file through Cloudpipes.
    Author
    Issue
  • Attachment Created

  • Attachment Deleted

  • Create Attachment

  • Delete Attachment

  • Look Up Attachment

  • Search Attachments

Comments

  • ID
    Text
    Issue
    Author
    Update Author
    Created At
    Updated At
  • Comment Created

    Triggers when a new comment is created in the selected project.

  • Comment Updated

    Triggers when a comment is updated in the selected project.

  • Comment on an Issue

    Creates a new comment to the selected issue.

  • Update Comment

  • Look Up Comment

  • Search Comments

Migrations

  • Fields Data
  • Export Issue Fields

    Exports all data fields of the given issue in a form suitable for import via Import Issue Fields pipe

  • Import Issue Fields

Worklogs

  • ID
    Issue
    Time Spent
    Time Spent Seconds
    Comment
    Author
    Update Author
    Created At
    Updated At
    Started At
  • Worklog Created

    Triggers when a new worklog entry is created in an issue.

  • Worklog Updated

    Triggers when a worklog is updated.