Integrate Desk.com with JIRA

  2. Channels
  3. Desk.com
  4. JIRA

Desk.com

Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

JIRA

Track and manage everything with JIRA project and issue tracking software by Atlassian.

desk.com
atlassian.com
customer-support tier-2
issue-tracking tier-2
Salesforce Partner Logo
Atlassian Connect Logo

Cases

  • ID
    —
    Customer
    —
    Assigned User
    —
    Assigned Group
    —
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    —
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    —
    Status
    —
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    —
    Label Ids
    —
    Language
    —
    Created At
    —
    Updated At
    —
    Changed At
    —
    Active At
    —
    Received At
    —
    Locked Until
    —
    First Opened At
    —
    Opened At
    —
    First Resolved At
    —
    Resolved At
    —

  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Fetch a Linked Case

    Fetches a linked case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    —
    First Name
    —
    Last Name
    —
    Company
    —
    Title
    —
    Avatar
    —
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    —
    Locked Until
    —
    Created At
    —
    Updated At
    —
    Emails
    —
    Phone Numbers
    —
    Addresses
    —
    Access Private Portal
    —
    Access Company Cases
    —

  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Fetch a Linked Customer

    Fetches a linked customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    —
    Name
    —
    Public Name
    —
    Email
    —
    Email Verified
    —
    Avatar
    —
    Level
    —
    Created At
    —
    Updated At
    —
    Current Login At
    —
    Last Login At
    —
    Available
    —

  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Fetch a Linked User

    Fetches a linked user.

  • Search Users

    Searches for Users in the selected account and returns a list.

Issues

  • ID
    The unique ID of the issue.
    Parent
    Set the parent issue to make this a subtask. You can supply either an issue key or an issue ID.
    Summary
    The summary of the issue.
    Description
    The description of the issue.
    Project
    —
    Issue Type
    —
    Assignee
    User to which this issue is assigned.
    Reporter
    User who reported this issue.
    Status
    The status of the issue.
    Key
    The issue ID as displayed in the web interface (PROJ-XX)
    Priority
    —
    Labels
    Comma-separated list of labels for this issue.
    Issue Links
    —
    Sprint
    —
    Closed Sprints
    —
    Estimate
    —
    Time Tracking
    —
    Due Date
    —
    Created At
    The time at which the issue was created.
    Updated At
    The time at which the issue was last updated.

  • Issue Created

    Triggers when a new issue is created in the selected project.

  • Issue Updated

    Triggers when an issue is updated in the selected project.

  • Create Issue

    Creates a new issue in the selected project.

  • Delete Issue

    Deletes the selected issue.

  • Update Issue

    Updates the selected issue.

  • Transition Issue

    Transitions the selected issue to another state.

  • Add Watcher

    Adds a watcher to the issue

  • Remove Watcher

    Removes a watcher from the issue

  • Fetch a Linked Issue

    Fetches a linked issue.

  • Look Up an Issue

    Fetches an Issue by uniquely identifying attribute

  • Search Issues

    Searches a project and returns a list of issues.

  • Search Subtasks

    Lists subtasks of an issue

Attachments

  • ID
    —
    Created At
    —
    Updated At
    —
    File Name
    —
    Size
    —
    Mime Type
    —
    Content URL
    —
    Download URL
    URL to download/upload file through Cloudpipes.
    Author
    —
    Issue
    —

  • Attachment Created

  • Attachment Deleted

  • Create Attachment

  • Delete Attachment

  • Fetch a Linked Attachment

    Fetches a linked attachment.

  • Look Up Attachment

  • Search Attachments

Comments

  • ID
    —
    Text
    —
    Issue
    —
    Author
    —
    Update Author
    —
    Created At
    —
    Updated At
    —

  • Comment Created

    Triggers when a new comment is created in the selected project.

  • Comment Updated

    Triggers when a comment is updated in the selected project.

  • Comment on an Issue

    Creates a new comment to the selected issue.

  • Update Comment

  • Fetch a Linked Comment

    Fetches a linked comment.

  • Look Up Comment

  • Search Comments

Migrations

  • Fields Data
    —

  • Export Issue Fields

    Exports all data fields of the given issue in a form suitable for import via Import Issue Fields pipe

  • Import Issue Fields

Worklogs

  • ID
    —
    Issue
    —
    Time Spent
    —
    Time Spent Seconds
    —
    Comment
    —
    Author
    —
    Update Author
    —
    Created At
    —
    Updated At
    —
    Started At
    —

  • Worklog Created

    Triggers when a new worklog entry is created in an issue.

  • Worklog Updated

    Triggers when a worklog is updated.