Integrate Desk.com with iCloud
Desk.com
Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.
iCloud
Store contacts, calendars, photos, music, books, apps and more in the cloud and access them on all your devices.
Cases
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- ID
- —
- Customer
- —
- Assigned User
- —
- Assigned Group
- —
- External ID
- Unique external identifier to reference this case to an external system.
- Blurb
- Short summary of, or excerpt from, the case.
- Subject
- —
- Priority
- Number between 1 and 10, 1 being lowest priority.
- Description
- —
- Status
- —
- Type
- Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
- Labels
- —
- Label Ids
- —
- Language
- —
- Created At
- —
- Updated At
- —
- Changed At
- —
- Active At
- —
- Received At
- —
- Locked Until
- —
- First Opened At
- —
- Opened At
- —
- First Resolved At
- —
- Resolved At
- —
-
Case Created
Triggers when a new Case is created in the selected account.
-
Case Updated
Triggers when a Case is updated in the selected account.
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Create an Email Case
Creates a new Email Case
-
Update a Case
Updates the selected Case.
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Fetch a Linked Case
Fetches a linked case.
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Look Up a Case
-
Search Cases
Searches for Cases in the selected account and returns a list.
Customers
-
- ID
- —
- First Name
- —
- Last Name
- —
- Company
- —
- Title
- —
- Avatar
- —
- Uid
- Customer’s Multipass SSO UID.
- External
- Unique external identifier to reference this customer to an external system.
- Background
- Any background information for the customer.
- Language
- —
- Locked Until
- —
- Created At
- —
- Updated At
- —
- Emails
- —
- Phone Numbers
- —
- Addresses
- —
- Access Private Portal
- —
- Access Company Cases
- —
-
Customer Created
Triggers when a new Customer is created in the selected account.
-
Customer Updated
Deletes the selected Customer.
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Create a Customer
Creates a new Customer.
-
Update a Customer
Updates the selected Customer.
-
Fetch a Linked Customer
Fetches a linked customer.
-
Search Customers
Triggers when a Customer is updated in the selected account.
Users
-
- ID
- —
- Name
- —
- Public Name
- —
- —
- Email Verified
- —
- Avatar
- —
- Level
- —
- Created At
- —
- Updated At
- —
- Current Login At
- —
- Last Login At
- —
- Available
- —
-
User Created
Triggers when a new User is created in the selected account.
-
User Updated
Triggers when a User is updated in the selected account.
-
Fetch a Linked User
Fetches a linked user.
-
Search Users
Searches for Users in the selected account and returns a list.