Integrate Desk.com with Gravity Forms
Desk.com
Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.
Gravity Forms
Gravity Forms for WordPress is a full featured contact form plugin that features a drag and drop interface, advanced notification routing, lead capture, conditional logic fields, multi-page forms, pricing calculations and the ability to create posts from external forms.
Cases
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- ID
- —
- Customer
- —
- Assigned User
- —
- Assigned Group
- —
- External ID
- Unique external identifier to reference this case to an external system.
- Blurb
- Short summary of, or excerpt from, the case.
- Subject
- —
- Priority
- Number between 1 and 10, 1 being lowest priority.
- Description
- —
- Status
- —
- Type
- Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
- Labels
- —
- Label Ids
- —
- Language
- —
- Created At
- —
- Updated At
- —
- Changed At
- —
- Active At
- —
- Received At
- —
- Locked Until
- —
- First Opened At
- —
- Opened At
- —
- First Resolved At
- —
- Resolved At
- —
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Case Created
Triggers when a new Case is created in the selected account.
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Case Updated
Triggers when a Case is updated in the selected account.
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Create an Email Case
Creates a new Email Case
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Update a Case
Updates the selected Case.
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Fetch a Linked Case
Fetches a linked case.
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Look Up a Case
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Search Cases
Searches for Cases in the selected account and returns a list.
Customers
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- ID
- —
- First Name
- —
- Last Name
- —
- Company
- —
- Title
- —
- Avatar
- —
- Uid
- Customer’s Multipass SSO UID.
- External
- Unique external identifier to reference this customer to an external system.
- Background
- Any background information for the customer.
- Language
- —
- Locked Until
- —
- Created At
- —
- Updated At
- —
- Emails
- —
- Phone Numbers
- —
- Addresses
- —
- Access Private Portal
- —
- Access Company Cases
- —
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Customer Created
Triggers when a new Customer is created in the selected account.
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Customer Updated
Deletes the selected Customer.
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Create a Customer
Creates a new Customer.
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Update a Customer
Updates the selected Customer.
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Fetch a Linked Customer
Fetches a linked customer.
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Search Customers
Triggers when a Customer is updated in the selected account.
Users
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- ID
- —
- Name
- —
- Public Name
- —
- —
- Email Verified
- —
- Avatar
- —
- Level
- —
- Created At
- —
- Updated At
- —
- Current Login At
- —
- Last Login At
- —
- Available
- —
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User Created
Triggers when a new User is created in the selected account.
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User Updated
Triggers when a User is updated in the selected account.
-
Fetch a Linked User
Fetches a linked user.
-
Search Users
Searches for Users in the selected account and returns a list.