Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

An online team collaboration tool using Facebook features for work.

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Cases

  • ID
    Customer
    Assigned User
    Assigned Group
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    Status
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    Label Ids
    Language
    Created At
    Updated At
    Changed At
    Active At
    Received At
    Locked Until
    First Opened At
    Opened At
    First Resolved At
    Resolved At
  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    First Name
    Last Name
    Company
    Title
    Avatar
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    Locked Until
    Created At
    Updated At
    Emails
    Phone Numbers
    Addresses
    Access Private Portal
    Access Company Cases
  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    Name
    Public Name
    Email
    Email Verified
    Avatar
    Level
    Created At
    Updated At
    Current Login At
    Last Login At
    Available
  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Search Users

    Searches for Users in the selected account and returns a list.


Comments

  • ID
    Message
    From
    Parent Comment
    Permalink URL
    Created At
  • Group Post Comment Event

    Triggers on a new comment event on a group post. You can use the verb field to check whether the comment is added or edited.

  • Create Comment

  • Look Up Comment

Accounts

  • ID
    External ID
    User Name
    Name
    Active
    Claimed
    Invited
    Invited At
    Claimed At
    Claim URL
    Auth Method
    Title
    Locale
    Phone Numbers
  • Account Created

  • Account Updated

  • Account Deleted

  • Create Account

  • Update Account

  • Delete Account

  • Look Up Account

  • Search Accounts

Groups

  • ID
    Name
    Description
    Icon
    Is Workplace Default
    Owner
    Privacy
    Updated At
  • Membership Changed

    Triggers when a member is added or removed from a group.

  • Create Group

  • Update Group

  • Look Up Group

  • Search Groups

Messages

  • ID
    Text
    Sender
    Recipient
    Created At
  • Message Received

    Triggers on new message in Workplace Chat received by the app Bot

  • Postback Message Received

    Triggers when a user clicks on a postback button sent in a template message.

  • Send Message

  • Send Template Message

    Sends a message using a template. Templates may include buttons which allow user interaction with Cloudpipes, or external systems.

Posts

  • ID
    Message
    Formatting
    You can specify that your post is formatted with Markdown syntax. Note that Markdown works only for group feed posts.
    From
    Link
    The link attached to this post.
    Name
    The name of the link, if attached to the post.
    Icon
    Object
    Permalink URL
    Picture
    Properties
    Status Type
    Story
    Type
    Created At
    Updated At
  • Group Post Event

    Triggers on a new or an edited Post on a group’s feed.

  • User Post Event

    Triggers on a new or an edited Post on a user’s feed.

  • Create Post

  • Look Up Post

Group Members

  • ID
    Name
    Administrator
  • Add Member

  • Remove Member

  • Search Group Members