Integrate Desk.com with Workplace by Facebook

  2. Channels
  3. Desk.com
  4. Workplace by Facebook

Desk.com

Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

Workplace by Facebook

An online team collaboration tool using Facebook features for work.

desk.com
www.facebook.com
customer-support tier-2
social tier-1
Salesforce Partner Logo

Cases

  • ID
    —
    Customer
    —
    Assigned User
    —
    Assigned Group
    —
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    —
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    —
    Status
    —
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    —
    Label Ids
    —
    Language
    —
    Created At
    —
    Updated At
    —
    Changed At
    —
    Active At
    —
    Received At
    —
    Locked Until
    —
    First Opened At
    —
    Opened At
    —
    First Resolved At
    —
    Resolved At
    —

  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Fetch a Linked Case

    Fetches a linked case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    —
    First Name
    —
    Last Name
    —
    Company
    —
    Title
    —
    Avatar
    —
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    —
    Locked Until
    —
    Created At
    —
    Updated At
    —
    Emails
    —
    Phone Numbers
    —
    Addresses
    —
    Access Private Portal
    —
    Access Company Cases
    —

  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Fetch a Linked Customer

    Fetches a linked customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    —
    Name
    —
    Public Name
    —
    Email
    —
    Email Verified
    —
    Avatar
    —
    Level
    —
    Created At
    —
    Updated At
    —
    Current Login At
    —
    Last Login At
    —
    Available
    —

  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Fetch a Linked User

    Fetches a linked user.

  • Search Users

    Searches for Users in the selected account and returns a list.

Comments

  • ID
    —
    Message
    —
    From
    —
    Parent Comment
    —
    Permalink URL
    —
    Created At
    —

  • Group Post Comment Event

    Triggers on a new comment event on a group post. You can use the verb field to check whether the comment is added or edited.

  • Create Comment

  • Fetch a Linked Comment

    Fetches a linked comment.

  • Look Up Comment

Accounts

  • ID
    —
    External ID
    —
    User Name
    —
    Name
    —
    Active
    —
    Claimed
    —
    Invited
    —
    Invited At
    —
    Claimed At
    —
    Claim URL
    —
    Auth Method
    —
    Title
    —
    Locale
    —
    Phone Numbers
    —

  • Account Created

  • Account Updated

  • Account Deleted

  • Create Account

  • Update Account

  • Delete Account

  • Fetch a Linked Account

    Fetches a linked account.

  • Look Up Account

  • Search Accounts

Groups

  • ID
    —
    Name
    —
    Description
    —
    Icon
    —
    Is Workplace Default
    —
    Owner
    —
    Privacy
    —
    Updated At
    —

  • Membership Changed

    Triggers when a member is added or removed from a group.

  • Create Group

  • Update Group

  • Fetch a Linked Group

    Fetches a linked group.

  • Look Up Group

  • Search Groups

Messages

  • ID
    —
    Text
    —
    Sender
    —
    Recipient
    —
    Created At
    —

  • Message Received

    Triggers on new message in Workplace Chat received by the app Bot

  • Postback Message Received

    Triggers when a user clicks on a postback button sent in a template message.

  • Send Message

  • Send Template Message

    Sends a message using a template. Templates may include buttons which allow user interaction with Cloudpipes, or external systems.

Posts

  • ID
    —
    Message
    —
    Formatting
    You can specify that your post is formatted with Markdown syntax. Note that Markdown works only for group feed posts.
    From
    —
    Link
    The link attached to this post.
    Name
    The name of the link, if attached to the post.
    Icon
    —
    Object
    —
    Permalink URL
    —
    Picture
    —
    Properties
    —
    Status Type
    —
    Story
    —
    Type
    —
    Created At
    —
    Updated At
    —

  • Group Post Event

    Triggers on a new or an edited Post on a group’s feed.

  • User Post Event

    Triggers on a new or an edited Post on a user’s feed.

  • Create Post

  • Fetch a Linked Post

    Fetches a linked post.

  • Look Up Post

Group Members

  • ID
    —
    Name
    —
    Administrator
    —

  • Add Member

  • Remove Member

  • Search Group Members