Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

Clearbit provides Business Intelligence APIs.

customer-support tier-2
data-enrichment tier-1

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Cases

  • ID
    Customer
    Assigned User
    Assigned Group
    External ID
    Unique external identifier to reference this case to an external system.
    Blurb
    Short summary of, or excerpt from, the case.
    Subject
    Priority
    Number between 1 and 10, 1 being lowest priority.
    Description
    Status
    Type
    Channel of the case, one of: chat, twitter, email, qna, facebook, phone.
    Labels
    Label Ids
    Language
    Created At
    Updated At
    Changed At
    Active At
    Received At
    Locked Until
    First Opened At
    Opened At
    First Resolved At
    Resolved At
  • Case Created

    Triggers when a new Case is created in the selected account.

  • Case Updated

    Triggers when a Case is updated in the selected account.

  • Create an Email Case

    Creates a new Email Case

  • Update a Case

    Updates the selected Case.

  • Look Up a Case

  • Search Cases

    Searches for Cases in the selected account and returns a list.

Customers

  • ID
    First Name
    Last Name
    Company
    Title
    Avatar
    Uid
    Customer’s Multipass SSO UID.
    External
    Unique external identifier to reference this customer to an external system.
    Background
    Any background information for the customer.
    Language
    Locked Until
    Created At
    Updated At
    Emails
    Phone Numbers
    Addresses
    Access Private Portal
    Access Company Cases
  • Customer Created

    Triggers when a new Customer is created in the selected account.

  • Customer Updated

    Deletes the selected Customer.

  • Create a Customer

    Creates a new Customer.

  • Update a Customer

    Updates the selected Customer.

  • Search Customers

    Triggers when a Customer is updated in the selected account.

Users

  • ID
    Name
    Public Name
    Email
    Email Verified
    Avatar
    Level
    Created At
    Updated At
    Current Login At
    Last Login At
    Available
  • User Created

    Triggers when a new User is created in the selected account.

  • User Updated

    Triggers when a User is updated in the selected account.

  • Search Users

    Searches for Users in the selected account and returns a list.


People

  • ID
    Internal ID.
    Name
    The name of the person.
    Gender
    The gender of the person.
    Location
    The most accurate location we have.
    Geo
    Bio
    The most accurate bio we have.
    Site
    The person’s website.
    Avatar
    The best avatar URL we have.
    Employment
    Facebook
    GitHub
    Twitter
    LinkedIn
    Google Plus
    AngelList
    About.me
    Gravatar
    Fuzzy
    Indicating whether or not the lookup is a fuzzy or exact search.
  • Look Up a Person

    Look up a person by their email address.

Companies

  • ID
    Internal ID.
    Name
    The name of the company.
    Legal Name
    The legal name of the company.
    Domain
    The domain of the company’s website.
    Domain Aliases
    List of domains also used by the company.
    Site
    Tags
    List of market categories.
    Category
    Description
    The description of the company.
    Founded Date
    Date company was founded.
    Location
    The address of the company.
    Time Zone
    The timezone for the company’s location.
    UTC Offset
    The offset from UTC in hours in the company’s location.
    Geo
    Metrics
    Facebook
    Linkedin
    Twitter
    Angellist
    Crunchbase
    Logo
    The URL of the company’s logo.
    Email Provider
    Is the domain associated with a free email provider (i.e. Gmail)?
    Type
    The company’s type.
    Phone
    International headquarters phone number.
    Ticker
    Stock ticker.
    Tech
    Array of technology tags.
  • Look Up a Company

    Look up a company by their domain.