Intercom combines marketing automation, CRM, and support in one simple app, making it remarkably easy to communicate with your customers at every stage of the funnnel.

intercom.io
crm customer-support tier-2
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Users

  • ID
    User ID
    A unique string identifier for the user.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
  • User Created

    Triggers when a User is created in the selected Account.

  • User Unsubscribed

    Triggers when a User unsubscribes.

  • User Updated

  • Lead Signed Up

    Triggers when a Lead signs up and gets converted to a User.

  • User Tagged

    Triggers when a User is tagged in the selected Account.

  • User Tag Removed

    Triggers when a Tag is removed from a User.

  • Create User

    Creates a new User.

  • Fetch User

  • Update User

    Updates the selected User.

  • Delete User

    Deletes the selected User.

  • Untag User

    Removes Tags from the selected User.

  • Unsubscribe

  • Resubscribe

  • Tag User

    Adds Tag to the selected User.

  • Look Up a User

    Searches on unique fields and returns a single User if found.

  • Search Users

    Searches for Users in the selected account and returns a list.

Messages

  • ID
    Type
    The kind of message being created.
    From
    An admin object containing the admin’s id.
    To
    A user object containing the user’s id, email or user_id.
    Subject
    The title of the email. Optional unless message-type is email.
    Body
    The content of the message.
    Template
    The style of the outgoing message. Only valid for email messages.
    Created At
    Created At
    Updated At
    Author
    User
    Conversation
    First Message
  • New Admin Message

    Triggers when a new Admin Message is added.

  • New Conversation Note

    Triggers when a new Note is added to a Conversation.

  • New User Message

    Triggers when a new User Message is added.

  • Create a Conversation Note

  • Reply to Message

    Replies to the selected Message.

  • Send a Message to Conversation

Notes

  • ID
    The ID representing the note.
    Body
    The body text of the note.
    Created
    The time the note was created.
    User
  • Add a Note

    Adds a new Note to the selected User.

Companies

  • ID
    Name
    Company ID
    The company ID you have defined for the company. It is used to look up the company and update it instead of creating it in the Create or Update a Company pipe.
    Monthly Spend
    Plan
    Session Count
    User Count
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Created At
    Updated At
  • Create or Update a Company

Conversations

  • ID
    Subject
    First Message
    Author
    Assignee
    Open
    Read
    Created At
    Updated At
    Web Link
    User
  • Look Up a Conversation

    Fetches a Conversation by uniquely identifying attribute

  • Search Conversations

Leads

  • ID
    User ID
    Automatically generated identifier for the Lead.
    Email
    The user’s email address.
    Name
    The user’s full name.
    Phone
    IP
    The IP address the user last visited the application from.
    User Agent
    The user agent the user last visited the application with.
    Last Request
    The date the user last visited the application.
    Unsubscribed From Emails
    Signed Up At
    The date the user signed up.
    Created At
    The date the user was created.
    Updated At
    The date the user was last updated.
    Session Count
    Segments
    List of segments for the user.
    Tags
    Social Profiles
    Custom Attributes
    You can put a JSON object here. Field names must not contain Periods (“.”) or Dollar (“$”) charactersField names must be no longer than 190 characters.Field values must be JSON Strings, Numbers or Booleans - Objects and Arrays will be rejected.
    Companies
  • Lead Created

  • Lead Updated

  • Create Lead

  • Update Lead

  • Delete Lead

  • Look Up Lead

  • Search Leads

Try Cloudpipes FREE for 14 days

Unlimited access to all features, so you can start automating your workflow.