Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

freshdesk.com
customer-support tier-2
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Tickets

  • ID
    Ticket ID specific to your account.
    Subject
    Ticket subject.
    Description
    HTML content of the ticket.
    Description Text
    Content of the ticket in plain text.
    Status
    Status of the ticket.
    Priority
    Priority of the ticket.
    Source
    The channel through which the ticket was created.
    Deleted
    Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
    Spam
    Set as true if the ticket is marked as spam.
    Responder
    ID of the agent to whom the ticket is assigned.
    Group
    ID of Group to which the ticket is assigned.
    Type
    Type property field as defined in ticket fields.
    Email Config
    ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
    Is Escalated
    Set to true if an escalation was sent.
    Due By
    Ticket due-by time.
    Tags
    Tags that have been associated with the ticket.
    Created At
    Updated At
  • Ticket Created

    Triggers when a new Ticket is created.

  • Ticket Updated

    Triggers when a Ticket is updated.

  • Ticket Deleted

    Triggers when a Ticket is deleted.

  • Create a Ticket

    Creates a new Ticket.

  • Update a Ticket

    Updates the selected Ticket.

  • Delete a Ticket

    Deletes the selected Ticket.

  • Look Up a Ticket

  • Search Tickets

    Searches for tickets in the account and returns a list of tickets.

Contacts

  • ID
    Name
    Email
    One of Email, Phone or Mobile must be specified when creating a user.
    Address
    Description
    Job Title
    Twitter
    Phone
    Mobile
    Language
    Time Zone
    Company
    Deleted
    Active
    External
    Created At
    Updated At
  • Contact Created

  • Contact Updated

  • Contact Deleted

  • Create a Contact

  • Update a Contact

  • Delete a Contact

  • Look Up a Contact

  • Search Contacts

Try Cloudpipes FREE for 14 days

Unlimited access to all features, so you can start automating your workflow.