Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.
freshdesk.comTickets
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- ID
- Ticket ID specific to your account.
- Subject
- Ticket subject.
- Description
- HTML content of the ticket.
- Description Text
- Content of the ticket in plain text.
- Status
- Status of the ticket.
- Priority
- Priority of the ticket.
- Source
- The channel through which the ticket was created.
- Deleted
- Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except “deleted” filter.
- Spam
- Set as true if the ticket is marked as spam.
- Responder
- ID of the agent to whom the ticket is assigned.
- Group
- ID of Group to which the ticket is assigned.
- Type
- Type property field as defined in ticket fields.
- Email Config
- ID of email config which is used for this ticket. (i.e., [email protected]/[email protected])
- Is Escalated
- Set to true if an escalation was sent.
- Due By
- Ticket due-by time.
- Tags
- Tags that have been associated with the ticket.
- Created At
- —
- Updated At
- —
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Ticket Created
Triggers when a new Ticket is created.
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Ticket Updated
Triggers when a Ticket is updated.
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Ticket Deleted
Triggers when a Ticket is deleted.
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Create a Ticket
Creates a new Ticket.
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Update a Ticket
Updates the selected Ticket.
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Delete a Ticket
Deletes the selected Ticket.
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Fetch a Linked Ticket
Fetches a linked ticket.
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Look Up a Ticket
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Search Tickets
Searches for tickets in the account and returns a list of tickets.
Contacts
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- ID
- —
- Name
- —
- One of Email, Phone or Mobile must be specified when creating a user.
- Address
- —
- Description
- —
- Job Title
- —
- —
- Phone
- —
- Mobile
- —
- Language
- —
- Time Zone
- —
- Company
- —
- Deleted
- —
- Active
- —
- External
- —
- Created At
- —
- Updated At
- —
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Contact Created
-
Contact Updated
-
Contact Deleted
-
Create a Contact
-
Update a Contact
-
Delete a Contact
-
Fetch a Linked Contact
Fetches a linked contact.
-
Look Up a Contact
-
Search Contacts
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