Cloudpipes › Desk.com

Without software, Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth.

customer-support tier-2

Cases

ID

—

Customer

—

Assigned User

—

Assigned Group

—

External ID

Unique external identifier to reference this case to an external system.

Blurb

Short summary of, or excerpt from, the case.

Subject

—

Priority

Number between 1 and 10, 1 being lowest priority.

Description

—

Status

—

Type

Channel of the case, one of: chat, twitter, email, qna, facebook, phone.

Labels

—

Label Ids

—

Language

—

Created At

—

Updated At

—

Changed At

—

Active At

—

Received At

—

Locked Until

—

First Opened At

—

Opened At

—

First Resolved At

—

Resolved At

—
Case Created

Triggers when a new Case is created in the selected account.
Case Updated

Triggers when a Case is updated in the selected account.
Create an Email Case

Creates a new Email Case
Update a Case

Updates the selected Case.
Fetch a Linked Case

Fetches a linked case.
Look Up a Case
Search Cases

Searches for Cases in the selected account and returns a list.

Customers

ID

—

First Name

—

Last Name

—

Company

—

Title

—

Avatar

—

Uid

Customer’s Multipass SSO UID.

External

Unique external identifier to reference this customer to an external system.

Background

Any background information for the customer.

Language

—

Locked Until

—

Created At

—

Updated At

—

Emails

—

Phone Numbers

—

Addresses

—

Access Private Portal

—

Access Company Cases

—
Customer Created

Triggers when a new Customer is created in the selected account.
Customer Updated

Deletes the selected Customer.
Create a Customer

Creates a new Customer.
Update a Customer

Updates the selected Customer.
Fetch a Linked Customer

Fetches a linked customer.
Search Customers

Triggers when a Customer is updated in the selected account.

Users

ID

—

Name

—

Public Name

—

Email

—

Email Verified

—

Avatar

—

Level

—

Created At

—

Updated At

—

Current Login At

—

Last Login At

—

Available

—
User Created

Triggers when a new User is created in the selected account.
User Updated

Triggers when a User is updated in the selected account.
Fetch a Linked User

Fetches a linked user.
Search Users

Searches for Users in the selected account and returns a list.